Guest examen écrit 2012-02-15 par: DUC NGUYEN
Comment est géré le processus de réservation: all were fine.
Autres commentaires sur cet hôtel: SEAHORSE RESIDENCEWe were searching around on the net before making reservation at Seahorse Res. but could not find any comments/recommendations that made us hesitating. We finally made the booking for our family (a couple & 3 y.o kid) hoping the place would be decent and reliable. At our huge surprise, it was not !1° We were supposed to be picked up at the airport by the residence but we were not.2° After our arrival at the residence, we were told by the manager, Mr Gerard (a French guy) or Shark as nickname, that he (seemingly) was at the airport and missed us (Samui airport is a very tiny place). He’s shown us the signboard as a format A4 paper with our name by hand writing with a small pen. Quid ?3° That very same manager knocked on our door the following morning asking for payment of balance of the rental amount. We told him that unfortunately we were not able to make the exchange of cash yet (since he had no credit card system) because with a small kid we could not do quickly much things but promised him to pay the whole thing ASAP.4° We called him the following morning to figure out when we could meet for the payment (there is no management or reception based at the residence) and were told to give the money to the cleaning lady. We therefore pointed out that we wanted to have a receipt of our payment and to our shock that so-called manager screamed over the phone saying that we were late for payment and even asked for a receipt, if we were not happy we should get out of the residence. We came to Thailand almost every year but never had to face such insulting situation and bad personality. We were really shocked of such behaviour and impoliteness. After two nights in the residence and although almost half of the stay (two weeks) was already paid, we decided to find another place to stay (Soleil d Asie : a heaven on earth for kindness of people). We learnt during our stay in Samui that other couples and clients faced bad behaviour from the very same guy who is in the sex business on the island.FINALLY THIS IS A PLACE TO ABSOLUTELY AVOID. [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2011-02-08 par: BALAKIREV ANTON
Comment est géré le processus de réservation:
Autres commentaires sur cet hôtel: Very good rooms. Full-equiped, spacious.Good location between Chaweng and Lamai, 5 minutes to the nice beach by foot.One problem, there are construction works right over the wall of the aparments.
Guest examen écrit 2008-08-18 par: Bashar Hindieh
Comment est géré le processus de réservation: great as usual
Autres commentaires sur cet hôtel: very nice appartment, the swimming pool is very nice and clean only four minutes walking to the main road and the beach, we recomend it.
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