Guest examen écrit 2011-08-05 par: Charlotte Johansson
Comment est géré le processus de réservation: GREAT
Autres commentaires sur cet hôtel: We only staid 1 night but its a big hotel, its have good breakfast and pool area. The massage is great. Many moskitos!!!!!
Guest examen écrit 2011-05-10 par: Anthony Potts
Comment est géré le processus de réservation: excellent, the receptionist at the hotel was standing waiting for us as we arrived.
Autres commentaires sur cet hôtel: We had an excellent stay at this resort,having your own transport makes it a lot easier as it is a little way out of town, but right on the river and only a couple of KMs from the bridge, would stay at this resort again
Guest examen écrit 2011-01-18 par: Lisa Finn
Comment est géré le processus de réservation: No problems with booking online
Autres commentaires sur cet hôtel: The resort iself is situated beautifully on the bank of the River Kwai. Rooms were spacious, staff were very pleasant and helpful. We attended a New Year s eve party, and it felt that everything was fully geared to Pung Waan s oriental customers as everything was in their language. We has apparently won a prize on the raffle, but because it wasn t read in english as well as Thai/Manderin etc, we didn t realise. We also experienced the restaurant once for dinnner and was very disappointed when the food came out cold as they had limited staff due to a hotel function, and it didn t help that the staff didn t understand us. It would ve helped if someone had asked us how they could put it right, but they couldn t. It does seem that Pung Waan management need to access it s overall customer service, to really understand it s customers. If you can t offer the same level of service to British or American people then perhaps it might be best not to entertain us. It was supposed to be a nice resort covering the new year to break up our travels and we left there sorely disappointed. We won t be going back in a hurry! [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2010-10-04 par: Tersia Botes
Comment est géré le processus de réservation: Very good.
Autres commentaires sur cet hôtel: We had a lovely time. The rooms are big and the staff friendly and helpfull.
Guest examen écrit 2010-08-04 par: Selena M. Schaefer
Comment est géré le processus de réservation:
Autres commentaires sur cet hôtel: Beautiful resort, friendly staff, clean rooms, good food, pool. Nothing to complain here.
Guest examen écrit 2010-04-17 par: Pareshkumar Shah
Comment est géré le processus de réservation: its too good.
Autres commentaires sur cet hôtel: we like resort is beautiful and amazing
Guest examen écrit 2010-02-21 par: Per Ehlers
Comment est géré le processus de réservation:
Autres commentaires sur cet hôtel: We were disappointed about the announced breakfast serving time - it said 6-10, but as we arrived at 7, there was nothing to have - and we had to leave for the airport with empty stomachs.
Guest examen écrit 2010-02-13 par: Dominic Grogan
Comment est géré le processus de réservation:
Autres commentaires sur cet hôtel: pung wann is agreat resort,set in beautiful gardens by the river,the service was very good and the staff very pleasent they all had time for our little boy,nice swimming pool ,nice rooms good breakfast ,we were really happy with our stay there.the only fault is that the staff could only speak very little english,so communication could be difficult!but would definattly stay there again...
Guest examen écrit 2010-01-19 par: Reinhard Wilfinger
Comment est géré le processus de réservation:
Autres commentaires sur cet hôtel: Great surrounding, the park is beautiful; rooms clean, but terrible air con (old, noisy, smells); staff nice but speaks English not very well;
Guest examen écrit 2010-01-01 par: Karin Hatzold
Comment est géré le processus de réservation: Excellent, efficient as usual, fast, convenient, just perfect!
Autres commentaires sur cet hôtel: This is a wonderful place in a beautiful environment. The rooms are large, spacious, clean, nicely decorated. The swimming pool area just beautiful and a large pool with spotlight for night swimming. We stayed in a room with view on the river and I recommend this option. Just perfect to relax. Not too far from Kanchanaburi town centre either. The staff could do better with a little English lesson. communication were a little limited but we finally could understand each other.
Guest examen écrit 2009-10-24 par: James Bordycott
Comment est géré le processus de réservation: Excellent - even though this reservation was made on line in the middle of my trip without the ability to print out the voucher - ThaïlandeHôtels-24.com is the best I think - rapid response - help with questions and good follow up - you make it seem like you really care about your client from reservation to check-out
Autres commentaires sur cet hôtel: We picked this hotel to be a quiet place but close to Kanchanaburi - perfect in both respects - lots of room to walk and enjoy the river frontage - great facilities and staff -food excellent - on line internet service was down when we arrived but they fixed it within a day; and the hotel developer has an interesting adjacent real estate opportunity for home buyers - check it out !!! We ll make this place our home next time we are staying in k- buri. [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2009-08-18 par: Viktor Vansevicius
Comment est géré le processus de réservation: this was very good, straight and perfect.
Autres commentaires sur cet hôtel: Think everything was OK, but i wondered that i booked a better room as normal, but saw all rooms are the same because all rooms have been empty and i could look into. so i was a bit wondering that i paid more formy room which looks the same as the others.
Guest examen écrit 2009-06-25 par:
Comment est géré le processus de réservation:
Autres commentaires sur cet hôtel: Wasn t that impressed with this hotel, for the money, we had stayed in much nicer. Hotel staff weren t that helpfull, pool wasn t that clean, bedrooms needed a make-over. And so far out of town you can t walk (and the Taxi fair was fortunes). Hotel was empty and isolated. [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2009-04-08 par: Wetzel
Comment est géré le processus de réservation: The booking service was great, easy and correct all the time....We will use it again and again......
Autres commentaires sur cet hôtel: We stayed there second time. The hotel is very nice and daytimes very quiet and you only hear birds. We were the only guests over the daytime. At first night it was also very quiet in the hotel. Second night, there was a big group of japanese people, and you could forget the quiet atmosphere....shouting people into the deep night all over the hotel. The rooms are nice and clean, the bathroom is ok, the garden is very nice and the pool was for us two alone .-)The breakfast was ok, but the restaurant was not so clean as last time we stayed there. Very dirty tableclothes...no go..urgh..on the day we lost hotel, the gardener was spraying poison against mosquitos...they had forgotten, that there were persons and we two guests in the hotel?????????????? Crazy smoke...stinking situation....But for that all, the staff was friendly and helpfull and we would enter this hotel again, when we are on a trip throuh Thailand. [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2008-12-14 par: Brian Jensen
Comment est géré le processus de réservation: the booking service i would use again for my further bookings. it just works exellent
Autres commentaires sur cet hôtel: it was a good experience getting to that hotel, very nice staff, good food and good rooms. the hotel has seen better days it seems a bit old but still in good condition.the staff was very polite, gentle and always smiling and helpfull not everyone speaks english so can be hard to communicate with them sometimes.the rooms was nice, and comfy. i missed some channels on television ex. cnn since we where at the hotel duing the strike at the airport. there are a tour compagny in the lobby, which i dont trust/ felt ripped off after i had used them. they take advantage on customers there since they know they are alone on the service there, but again we could have used a compagny from town. [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2008-10-29 par: Tova Shaul
Comment est géré le processus de réservation: excellent
Autres commentaires sur cet hôtel: This is avery nice hotel. the staff was very nice and helpfull
Guest examen écrit 2008-09-11 par: Britt Suzanne Mackley
Comment est géré le processus de réservation: Good, but the hotel you suggested was not on par with Felix which is where we tried to get a room.
Autres commentaires sur cet hôtel: Nice hotel but not for the price. The price was higher than at the Felix and it was not as good as the Felix. The spa was not very good. The airconditioning went out in the women s room so we had to move to the men s room. She had me walk through the upstairs lobby in the nude, with only the paper panties, moving from one room to the other. The massage was not very good either. The airconditioning was too cold and she kept putting a cold towel on me after she finished putting oil on me. It was not pleasant. It also did not seem to be a trained therapist. When we go to a resort we like to go to a place where they have a good spa so I don t believe we will go back to this hotel. [ThaïlandeHôtels-24.com integr.ERR:escaping]
Guest examen écrit 2008-07-29 par: Sanjaya Bhatia
Comment est géré le processus de réservation: Excellent
Autres commentaires sur cet hôtel: I stayed with my family and found the hotel very good. It is good for a few days away from it all. The bridge is very close.
Guest examen écrit 2008-07-23 par: Balasubramanian P
Comment est géré le processus de réservation: Prompt and efficient service
Autres commentaires sur cet hôtel: Good resort and a pleasing environment. The breakfast served was very fantastic.
Guest examen écrit 2008-04-29 par: Mrs.Tafaro Wimon
Comment est géré le processus de réservation: Been using for many years and still good as always.
Autres commentaires sur cet hôtel: If you go to kanchanaburi for one nigth or two it might work here.We stay for 5 nights really nothing to do with worker don t really care about us. Reception girl are nice but resturant people need more training to do.We order room service once and never get the food cause the guy forgot our room number the maneger call to say sorry but from the sound when talking to him I don t think he really care.House keeping cleaning the room very very lound and they forgot to clean our room even know we staying at one of expensive room in that hotel.It a big hotel and have a lot of tour group stying so guess they don t care much about how guest think.Over all is a ok hotel but I will never go back there again.I will give many other small hotel around Kanchanaburi a chance than this big hotel and bad at service.
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